To make sure that the files are readable by humans and machines, there are a few specific requirements for files:
- All images should be in colour. Black and white, sepia, monochrome, and colour edited variants are not accepted.
- The file size should be less than 2MB.
- Allowed formats are: .jpg, .jpeg, .png, .pdf.
Don’t crop, compress, rotate, touch up, or alter the images in any way.
Please note that we will not process .pdf files secured with a password even if you send us the password.
Follow the Document Verification Guide if you need help with choosing a right document and making a readable copy.