We ask every Bonpay client to verify their identities to help keep Bonpay safe. You will need to send us copies of two documents in order to verify your identity. Don’t crop, rotate, touch up, adjust colours, or alter the images in any way.
Verification takes 1-2 business days. We will notify you when we complete the review. In some cases, we may require you to submit additional documentation.
This guide explains how to make clear enough images. If you need information about technical details, please follow our file requirements.
A good photo of a document
How to make a good image
Scan or take a photo with high resolution
The photo must be of a good quality. You can use your smartphone if it has an 8-megapixel camera or more. Otherwise, we advise you to scan your documents.
Let the camera focus
A camera has to focus on the document. Blurry images are not accepted.
We advise you to take the photo from above, with the document lying on a flat surface.
Don’t use a flash
Take a photo in natural lighting. Don’t use a flash because it might make flare spots.
Don’t edit images
Please do not use any additional software to modify the image. Manually edited documents will be rejected.
Allow some background on a photo. All 4 edges of a document must be clearly seen.
You can upload a photo/scan made in a vertical or horizontal position. Please, don’t rotate your image.
Don’t touch up
We understand that you might want to change some facial features to your photo to look more impressive. Don’t do it. Never change the photo on the document, even if you don’t like your face on it that much.
All text on the document must be clearly seen. Don’t blur or cover any part of the document.
Don’t adjust colours
Don’t make it monochrome, black and white, sepia. Any colour adjustment is highly prohibited.
If you were asked to make a selfie
Sometimes we may ask to send us a selfie while holding a document. This might happen in one of two cases:
- You lost access to your account and contacted Bonpay support team to reset the password.
- We noticed some suspicious activity on your account and we are obliged to conduct Enhanced Due Diligence.
Here are some requirements to help you make a good selfie.
Don’t cover up any part of the document
Make sure that you don’t cover a text with fingers.
Put on some light
Your face must be clearly visible. Sometimes your face might look darkened or shadowed on a photo. Turn on a light in the room, stand in front of the window or you can go outside.
Be alone in a photo
Make a photo of you alone holding a document. Make sure that there’s no pet, friend, or any other person on a photo.
Make your face visible
Your face accessories must be the same as on the document. Take off sunglasses, wig, or anything that covers your face. You can put on only things which are in the photo on the document: reading glasses, hijab, turban, etc. Other cases will be considered manually.
This guide will help you to make a proper image of your documents for Bonpay and for any other financial institution.
Please follow our file requirements for uploaded documents.
Here is a detailed guide on How to upload files for verification.
Having doubts about verification at Bonpay? Read Why should I provide my personal documents?